Refund & Cancellation Policy

ALL PURCHASES ARE FINAL AND NON-REFUNDABLE. We do not offer refunds or credits for: unused or partially used subscription periods; unused, lost, or consumed AI credits; accidental purchases; dissatisfaction with AI output quality; changes in your business needs; unused features; or account termination due to a breach of our Terms & Conditions.

Credits have no cash value, are not redeemable for money, and are forfeited upon account termination or closure.

Every organization receives free daily credits to evaluate the platform before spending anything. We encourage you to fully test the Services on the free tier before purchasing. Purchases are a commitment made after you have had the opportunity to evaluate the product.

The only exceptions to this policy are verified processing errors: if you are charged twice for the same order, or charged without the corresponding credits/plan being delivered to your account, contact [email protected] within 7 days with the payment reference. Verified duplicate or undelivered charges will be corrected or reversed. This is a correction of an error, not a refund of a delivered purchase.

You may stop using the Services at any time and may choose not to purchase again. Plan benefits run until the end of the period already paid for; no partial-period refunds are provided. Closing your account forfeits remaining credits.

Nothing in this policy limits rights that cannot be waived under the mandatory consumer-protection laws of your jurisdiction. Where such laws grant a non-waivable remedy, that remedy applies to the minimum extent required, and this policy applies to the fullest extent otherwise permitted.

Billing questions: [email protected]. Include your organization name and payment reference for the fastest resolution.